Siaran Pers

September 02, 2022

Welcoming National Customer Day 2022, Sun Life Indonesia Provides Touch of Care Service and Cashback Program for Clients

Jakarta, September 2, 2022 – As the representative of a commitment to always provide excellent support and experiences for their clients along with welcoming National Customer Day 2022 which falls on September 4th, Sun Life Indonesia provides several new initiatives for their loyal clients, including the Touch of Care service and cashback program for every purchase of their insurance product.

Through the Touch of Care service, clients who are undergoing medical treatment at the hospital will be receiving a special gift as a form of concern and support from Sun Life Indonesia. Besides, Sun Life Indonesia also offers a cashback program for every purchase of Sun Proteksi Certmat (Si Cermat) and Salam Anugrah Keluarga products with a cashback of 5-10% from Si Cermat’s Annual Premiums or the First Year Periodic Insurance Contributions paid of Salam Anugrah Kelaurga. This program is valid for all insurance policies submitted and approved during 1-30 September 2022 with applicable terms and conditions can be accessed at 

Shierly Ge as Chief Marketing Officer of Sun Life Indonesia explained, “Sun Life has been on a continuous journey to help Indonesians achieve brighter future for 27 years, and we have always been committed to prioritizing the needs of our clients in every innovation we make. In keeping with this year’s National Customer Day theme ‘Making Customers as Promotors’, the Touch of Care service and the improvement in policy benefits become our initial efforts to get closer to our clients and our opportunity to assist them, especially in a challenging situation. Therefore, they can focus on the healing process. Hopefully, this step can be disseminated by our clients to increase public awareness about the importance of having insurance.”

“We understand that it takes a trusted partner to deal with a variety of unexpected situations in the future, and we are proud to be a part of that journey to date. We also have seen that many of our clients got helped by our assistance. It is reflected in the company's commitment to paying claims of IDR 1.8 trillion until the 2nd quarter of 2022. Furthermore, we continue striving to reach more Indonesian families and assist them to achieve financial security and live healthier lives." Shierly added.

To further enliven this remarkable moment, Sun Life Indonesia has prepared several surprises for their clients starting September 5, 2022. Clients can participate in activities and quizzes that will be held on Sun Life Indonesia's social media and win electronic money worth hundreds of thousands of rupiah. In addition, hundreds of attractive merchandise are also available for lucky winners.

“We hope that National Customer Day and the various initiatives we provide for our customers can inspire every business to set a good example and have sincerity and joy in serving the clients. With the spirit of making clients as promoters through exceptional service, I believe this is a positive long-term investment for the company's growth," concluded Shierly.