Thank you for your trust in PT Sun Life Financial Indonesia as a partner in financial planning for you and your family.

For inquries, services and complaints please contact the Customer Service Center as follows:  

1.       Call Center                          : 1500786 (1500SUN)

2.       Email                                     : SLI_Care@sunlife.com

3.       WhatsApp Interaktif       : 08132-1500786 

4.       Walk In Customer Service : 

To ensure our commitment about client data security, as of December 1, 2010 we implemented registration and validation of client e-mail addresses. Each client can registered only 1 (one) e-mail address, which will be registered in our system after validation by the customer service officer.

As of that date, if we receive an email from unregistered e-mail address, we will not serve the request. However, we still encourage customers to immediately register their e-mail address, to avoid any delayed services due to the unregistered client e-mail address.

Click here  for Annual Complaint Report as of 2023.

Refer to the OJK Regulation No 22 Year 2023 on Consumer and Community Protection in the Financial Service Sector which was legistated on December 22, 2023, herewith information related customer complaint handling:

1. Completeness of Complaint Documents

a. Client’s Name

b. Client’s  Addresss

c. Telehone Number

d.  Email Address

e. Citizen Identity Card

f.  Others

2. Verbal Complaint

Due date for lollow-up of verbal complaint maximum 5 working days since complaint received. If we need supporting documents and/or extension of the settlement, Company will send notification and request confirmation from clients.

3. Writing Complaint

Due date for follow-up of writing  complaint maximum 10 working days since complaint received and can be extended for another 10 working days.

Information about Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (LAPS SJK) 

Regulations of the LAPS SJK can be downloaded at: bit.ly/PALAPSSJK