Making a claim

In order to ensure a smooth claim process, It is important the information provided is accurate and true, especially when the insurance agreement is signed.

Here are some tips on how to best make a claim:

• Answer all questions honestly and accurately in the Life Insurance Application Form.
• Make sure your policy is always active (not lapsed).
• Always pay the premium before the due date.
• Read and understand the insurance type that you have.
• Know how much the amount of sum assured that you could receive.
• Crosscheck that correct information is in the completed claim form.
• Make sure all supported materials needed for making a claim, such as medical records, laboratory test results, copy of ID, copy of saving books, etc. are available.
• Re-check all documents before you submit them.

For more information about making a claim, please contact our client service center at 021-50995121, or If you are conventional client email at SLI_care@sunlife.com, and if you are syariah client email to SLI_care.syariah@sunlife.com. Or you can visit our client service centers here.

You can easily submit claim of hospital income through My Sun Life application. Click here for the how-to.