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May 11, 2020

25 Brighter Years, Sun Life Indonesia Spreads Positivity Amidst Covid-19 Pandemic

Sun Life donates to Dompet Dhuafa, to help medical frontliners and affected communities

Jakarta, May 11th 2020 – To commemorate Sun Life Indonesia’s 25th Anniversary, the company is making a donation of personal protection equipment for medical workers and food packages for the needy, which will be distributed by non-profits the YOAN Foundation and Dompet Dhuafa. The donation to support the Indonesian people in the COVID-19 pandemic is part of the company's global pledge of CAD$ 1 million to support communities impacted by COVID-19 around the world.

"The worldwide spread of COVID-19 has become a global health challenge, as well as a global economic challenge which impacts various levels of society. In the midst of this condition, Sun Life wants to continue to spread positive energy and provide the best protection for Indonesians, especially medical workers and affected communities. Protection will be provided in the form of personal protective equipment and food packages for people in need. This initiative is a form of our gratitude to our health frontliners, as it is thanks to their devotion that we know there are brighter days ahead. As Sun Life marks its 25 years of operations in Indonesia, we would like to pass on the positive light and hope that we have been shining for Indonesian families," explained Elin Waty, President Director of Sun Life Indonesia.

The provinces where the food package donations will be distributed include DKI Jakarta, West Java, East Java, Central Java, Banten, West Nusa Tenggara, Bali, West Sumatra, South Sumatra and North Sumatra. The distribution will be conducted in stages, considering the limitations of protective device, especially for medical personnel.

"In addition to medical personnel who are at the forefront and at high risk of coronavirus exposure, people who are socially and economically affected are among those who also need to be focused on. Often they lose their source of income, which makes them live in the midst of poverty. We appreciate Sun Life Indonesia’s initiative to take part in efforts to provide protection for health heroes, as well as to provide hope for vulnerable people affected. Of course we also invite all parties to participate in coronavirus prevention and handling in our beloved country," said Hendra Setia, Head of the Community Service Institution (LPM) Dompet Dhuafa.

For 25 years, Sun Life Indonesia has been a part of Indonesian families supporting the health and well-being of its Clients, agents, employees, and communities. Throughout the COVID-19 health crisis, Sun Life Indonesia is focused on supporting the community while at the same time ensuring the best service for its Clients.

"Awareness, care and collaboration are important keys in breaking the chain of worldwide virus transmission. Even our smallest gesture and kindness is meaningful. Therefore, we should ensure we always follow government’s recommendations, implement clean and healthy lifestyles, maintain physical distance, and protect ourselves and loved ones from disease transmission, so that this country can be immediately free from effects brought by the pandemic. Keep your spirits up, and shine on by spreading positive enthusiasm for a bright future, "Elin added.

About Sun Life Indonesia
Sun Life Financial Indonesia is a wholly owned subsidiary of Sun Life Financial. We offer a wide range of protection and management of varied products, from life insurance, educational insurance, health insurance, and retirement plans. Sun Life collaborates with leading financial institutions, both nationally and internationally, to serve multi-distribution channels strategies and provide wider access to our insurance solutions.

Sun Life Financial Indonesia has won several prestigious awards in 2018–2019 including:

  1. PT Sun Life Financial Indonesia received award of Contact Center Service Excellence Award 2018 – Call Center for the category of Life & Health Insurance, which was held by Carre Center for Customer Satisfaction and Loyalty (“Carre CCSL”) and Service Excellence Magazine.
  2. PT Sun Life Financial Indonesia received award of Contact Center Service Excellence Award 2018 – Customer Service Email Centers for the category of Insurance, which was held by Carre Center for Customer Satisfaction and Loyalty (“Carre CCSL”) and Service Excellence Magazine.
  3. PT Sun Life ranked 3rd on the Digital Brand Award for the category of Life Insurance from Infobank Magazine.
  4. PT Sun Life Financial Indonesia was awarded Indonesia Most Admired Companies Award 2018 in the category of Special Mention Excellent Corporate Image in Insurance Sector, which was held by Warta Ekonomi Magazine.
  5. PT Sun Life Financial Indonesia received award of HR Asia Best Company to Work For in Asia 2018 Awards from HR Asia Media International.
  6. PT Sun Life Financial Indonesia became the 1st Rank The Best Sharia Unit Islamic Life Insurance in the category of Asset < IDR 500 Billion, which was held by Karim Consulting.
  7. PT Sun Life Financial Indonesia placed 1st Rank The Best in Contribution Growth Islamic Life Insurance in the category of Asset < IDR 500 Billion, which was held by Karim Consulting.
  8. PT Sun Life Indonesia received award of The Fastest Growing Insurance Companies 2018 from Infobank Magazine.
  9. PT Sun Life Financial Indonesia received award of Insurance Top Leader for Excellence Family Product Development for the category of Asset Between IDR 10 Trillion – IDR 25 Trillion from Warta Ekonomi Magazine.
  10. PT Sun Life Financial Indonesia was awarded The Best Unit Link 2019 - Salam Balanced Fund for the category of Mixed Fund for 7 Years Period from Investor Magazine.
  11. President Director of PT Sun Life Financial Indonesia, Elin Waty, was chosen as the Most Inspiring Women from Globe Asia Magazine.
  12. My Sun Life Indonesia app was awarded Top 3 Most User Friendly & Satisfying Application from Gatra Magazine.
  13. PT Sun Life Financial Indonesia received award of Contact Center Service Excellence Award 2019 - Call Center for the category of Life & Health Insurance, which was held by Carre Center for Customer Satisfaction and Loyalty (“Carre CCSL”) and Service Excellence Magazine.
  14. PT Sun Life Financial Indonesia received award of Contact Center Service Excellence Award 2019 – Customer Service Email Centers for the category of Insurance, which was held by Carre Center for Customer Satisfaction and Loyalty (“Carre CCSL”) and Service Excellence Magazine.
  15. PT Sun Life Financial Indonesia received Five Star (Very Good) Rating for SLFI Xtra Progressive Fund for 1 Year Period from Infobank Magazine.
  16. PT Sun Life Financial Indonesia received Five Star (Very Good) Rating for SLFI Xtra Progressive Fund for 3 Year Period from Infobank Magazine.
  17. PT Sun Life Financial Indonesia received Five Star (Very Good) Rating for SLFI Xtra Progressive Fund for 10 Year Period from Infobank Magazine.
  18. PT Sun Life Financial Indonesia was awarded First Rank Infobank Digital Brand Awards 2019 for the category of Conventional Life Insurance Gross Premium IDR 2.5 Trillion – Under IDR 5 Trillion from Infobank Magazine.

About Sun Life

SLF Inc. is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients. Sun Life has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of September 30, 2019, Sun Life had total AUM of $1,063 billion. For more information please visit www.sunlife.com.

Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF.

For more information please contact:

Shierly Ge
Chief Marketing Officer
Sun Life Financial Indonesia
Phone: +6221-5289-0000
Fax: +6221 5289-0019
E-mail: shierly.ge@sunlife.com