Client are at the heart of everything we do
Sun Life Financial Indonesia focuses its programs and activities that provide a seamless experience.
Thank you for your trust with Sun Life Financial Indonesia as a partner in your financial planning.
Please e-mail: SLI_Care@sunlife.com, where we can assist you in providing information regarding products, policies and other services.
To maintain our commitment to the security of customer data, as of December 1, 2010, we have applied new measures for registration and validation of e-mail addresses used by the client. Each policyholder will only get one e-mail address to access the system after validation by our Client Service officer.
Currently, we cannot serve any e-mails to customers who have not registered yet. Clients are recommended to enroll their e-mail address immediately. To avoid any delays due to unregistered e-mail, here are four ways to register your email address:
1. Sending e-mail to the address SLI_Care@sunlife.com with the subject "Registration E-mail" and include name, policy number, telephone number we can contact and time (if any) when we can call. We will contact you to validate you as a customer to the policyholder.
2. Contacting Customer Service Center at 1 500786 (1 500SUN)
3. Send fax to 021-2966 9806 and include the name, policy number and phone number
4. Send a letter to the Customer Service, PT Sun Life Financial Indonesia, Menara Sun Life 11th floor, Jl Dr Ide Anak Agung Gde Agung Blok 6.3, Kawasan Mega Kuningan - Jakarta Seltan 12950.
**In Q3 2019, we received 86 reports of client complaints, and we completed 85 reports in less than 20 days as per OJK regulation.