How to claim

We make sure that our clients experience is easy and convenient when making a claim. Here are some tips on how to do it right.

making a claim

In order to ensure a smooth claim process, It is important the information provided is accurate and true, especially when the insurance agreement is signed.

Here are some tips on how to best make a claim:

  • Answer all questions honestly and accurately in the Life Insurance Application Form.
  • Make sure your policy is always active (not lapsed).
  • Always pay the premium before the due date.
  • Read and understand the insurance type that you have.
  • Know how much the amount of sum assured that you could receive.
  • Crosscheck that correct information is in the completed claim form.
  • Make sure all supported materials needed for making a claim, such as medical records, laboratory test results, copy of ID, copy of saving books, etc. are available.
  • Re-check all documents before you submit them.

For more information about making a claim, please contact our client service center at 1 500 786, or email at SLI_care@sunlife.com. Or you can visit our client service centers here.

You can also check the progress of your claim process through My Sun Life Indonesia application. Click here to find out.

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